Returns & Exchanges

Due to the perishable nature of our meal products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or credits for any quality issues.

1

Inspect Your Delivery

Upon arrival, please check your shipment immediately to ensure all meals are present and have arrived at a safe, frozen temperature.

2

Document Issues

If you notice damage to the packaging or quality concerns, take clear photos of the shipping box and the specific meal containers involved.

3

Contact Support

Email our customer service team within 24 hours of delivery with your order number and the photos of the affected items to initiate a claim.

4

Resolution Process

Our team will review your request and issue a store credit or dispatch a replacement shipment for any verified product defects or shipping errors.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing